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Privacy and Shipping

The VHDPA conforms to Internet privacy standards in relation to customer privacy. The following privacy policy applies to all VHDPA users. If you have questions or concerns regarding this statement, you should first contact the Executive Committee via the Secretary at PO Box 45 Hall ACT 2618 or via the Contact us page.

Privacy Policy

Collection of Information

In order to use the VHDPA website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by VHDPA is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from VHDPA customers is required in order to provide you with our services. Correspondence is recorded in order to provide service references.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you should first contact the Executive Committee via the Secretary at PO Box 45 Hall ACT 2618 or via the Contact us page.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at .

Orders

If you purchase a service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

VHDPA uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at . You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

VHDPA may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. VHDPA does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the VHDPA site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of VHDPA.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

VHDPA Security Policy

VHDPA uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au/.

Shipping & Returns

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details. If you wish to query a booking please contact us at .

Refund & Returns Policy

If for any reason you need to cancel a booking more than 2 weeks prior to the date, we will return whatever hire fee, bonds or other monies paid within 10 business days of confirmation of cancellation - except the $50 booking fee which is non refundable. Cancellations within 2 weeks of the date are non refundable.